Help & Feedback

Frequently Asked Questions

  • Android version- 3.0.0 and above
  • IOS Version - 4.8 and above

  • EPIC On app is currently available on Google Play Store and Apple Store. Click on the links below to download our app.
  • - Google Play Store
    - Apple Store
  • Website
  • Please visit the link below to access EPIC ON through a desktop.
    - https://www.epicon.in
  • TV App
  • The all-new EPIC ON app will be on the below-mentioned platforms in a couple of months. While you wait, you can still enjoy the previous version of the EPIC ON app.
    - MI TV
    - Amazon Fire TV
    - Apple TV
    - Roku
    - Android TV
    - Cloud TV
    - TCL (Google Play Store)
    - One Plus (Google Play Store)
    - MI Box (Google Play Store)

    - Open the EPIC On app
    - Tap on the menu bar
    - Select 'My Devices' and a 6 digit code will be generated
    - Launch the EPIC On app on your Smart TV
    - Select Login with PIN
    - Enter the 6-digit PIN displayed in the app on the Smart TV

    - You can send in your queries by selecting the contact us option available on the website/ App or you can write to us at epicon@in10media.com

  • To use the voucher code on our app:
  • - Download the EPIC On app through Google Play Store
    - Log in to your registered EPIC On account
    - Tap the menu bar
    - Click on the Subscription page
    - Enter the voucher code
    - Click on Submit
  • To use the voucher code on our website:
  • - Log on to our EPIC On website
    - Log in to your registered EPIC On account
    - Access the Subscription page by clicking on your name displayed
    - Enter the voucher code
    - Click on Apply

  • You will have to pause the content on the current device and click on play on the other device, after 10 seconds. The content will start playing on the second device.
  • You will be able to login to multiple devices only once you are a premium member. Subscribe Today!

    -EPIC On premium membership allows you to gain access to all the content available along with Live TV, Podcasts, eBooks, Games and more

    - Open the app
    - Tap on the menu bar
    - Go to 'Subscription Plans' to see a list of available plans
    - Select the plan of your choice and hit 'Subscribe'
    - Select a payment option and click on the 'Continue to Pay' button
    - Enter the necessary details and proceed.

    -Yes, EPIC On services are available outside India as well.

    -English and Hindi on Website , Android App, IOS App

    -To change the language go to settings and select the desired display and content language.

    -You can add your favorite content from Watch , Listen, Read

    -You can select the content from watch, listen and read of your choice and click on the 'Add to my list icon' displayed below the content.

    -To access content from your list you will have to tap on the menu bar and select My List

    - On your Android phone or tablet, open the Google Play Store
    - Check if you’re signed in to the correct Google Account
    - Tap Menu
    - Select the subscription you want to cancel
    - Tap Cancel subscription
    - Follow instructions/guidelines

    - Go to Amazon.com and login
    - Tap on Account and Lists
    - Go to the Subscription and Membership page
    - Click on the Actions drop-down next to the subscription
    - Select ‘Turn off auto-renewal’.

    -You can subscribe to multiple plans with your current active plan.

    -If you are subscribed to plans through Apple itune store and google play store renew plan feature will not be available

    -You will be able to stream downloaded content only till your subscription is active.

    - You can select the CC icon displayed on the screen to enable subtitles.

  • To view your payment history please follow below steps.
  • Click on the menu icon > Subscription Plan > History

  • Verification is only applicable for users who have registered/signed up via email ID or mobile number. Users signing up using social login do not need to verify their EPIC On account.
  • Users signing up using email ID, please follow the steps given below:
    • - Once you have registered on the EPIC On platform, check your email inbox (check your email Spam folder if you do not see an email in your inbox).
    • - Open the email received from EPIC On.
    • - Click on the verification link mentioned in the email.
    • - You have successfully verified your EPIC On account!
    • - Now you can visit the EPIC On app or website, and login using the registered email ID and password.
  • Users signing up via mobile number, please follow the steps given below:
    • - Once you have registered on the EPIC On platform, you will receive an SMS with an OTP on your registered mobile number.
    • - Enter the OTP on the EPIC On app or website.
    • - You have successfully verified your EPIC On account!
    • - Now you can visit the EPIC On app or website, and login using the registered mobile number and password.

  • Click on Forgot Password link on the sign-in page.

  • If you have registered on the EPIC On platform using email ID, please provide the registered email ID.

    • - You will receive an email with a link to reset the password in your email inbox.

    • - Click on the link, and enter the new password and re-enter it to confirm.

    • - Click on Update.

    • - You can now login to your EPIC On account using your registered email ID and the new password.

  • If you have registered on the EPIC On using mobile number, please provide the registered mobile number.

    • - You will receive an SMS with a 6-digit OTP.

    • - Visit the EPIC On app or website and enter the OTP, the new password and re-enter it to confirm.

    • - You can now login to your EPIC On account using your registered mobile number and the new password.

  • If you have an iPhone/iPad, please follow the steps given below:

    • - Launch the Settings app.

    • - Tap on iTunes and the App Store.

    • - Tap on your Apple ID.

    • - Tap View Apple ID when the pop up window appears.

    • - Enter your Apple ID password, face ID, or fingerprint ID when prompted.

    • - Tap on Subscriptions.

    • - Tap on View Apple ID, then tap on Subscriptions.

    • - Tap on the Subscription you want to cancel.

    • - Tap on Cancel Subscription.

    • - Tap on Confirm when prompted to confirm that you want to cancel your subscription.

    • - After your current subscription period ends, iTunes will no longer bill you for your EPIC On subscription.

  • If you have a Mac, please follow the steps given below:

    • - Open iTunes on your Mac.

    • - Go to the Store section of your Music Library.

    • - Click on the Accounts link in the right column.

    • - Sign in, if necessary.

    • - Scroll down to the Settings header.

    • - Click on Manage next to Subscriptions.

    • - Find the subscription you wish to cancel and press Edit.

    • - Press Cancel Subscription.

  • Open the EPIC On app

  • Tap on the download icon of bottom bar

  • Downloaded content will be visible.

  • Click on the content you wish to view and start watching.

  • Note: You need to be logged in (online or offline) to view your downloads. Downloaded videos will be available on your device for 7 days from the date of download.

  • If you are subscribing to EPIC On from India:
  • -If you are an iOS user, you can only pay via iOS in App Purchases.
    -If you are an Android user, you can pay via Google in App Purchase or use credit card, debit card, net banking, wallets via PayU and amazonpay
    -If you are using our website, you can pay via credit card, debit card, net banking, wallets via PayU and amazonpay
  • If you are subscribing to EPIC On from any country apart from India:
  • -If you are an iOS user, you can only pay via iOS in App Purchases.
    -If you are an Android user, you can pay via Google in App Purchase or credit card, debit card, net banking, and wallets via PayU.
    -If you are using our website, you pay via credit card, debit card, net banking, and wallets via PayU
  • If you are subscribing to EPIC On from any country apart from India:

    • - If you are an iOS user, you can only pay via iOS in App Purchases.

    • - If you are an Android user, you can pay via Google in App Purchase or credit card, debit card, net banking, and wallets via CC avenue.

    • - If you are using our website, you pay via credit card, debit card, net banking, and wallets via CC avenue.

  • Subtitles are available for selected shows as of now, but we are working towards enabling subtitles for all our content.

  • Following shows have subtitles.
    1 Adrishya
    2 Dariba Diaries
    3 Devlok with Devdutt Pattanaik S1
    4 Indian Martial Arts
    5 Indipedia
    6 Kahi Suni
    7 Made In India
    8 Mid Wicket Tales with Naseeruddin Shah
    9 Raja Rasoi Aur Andaaz Anokha (Season 1)
    10 Raja Rasoi Aur Anya Kahaniyaan (Season 1)
    11 Raja Rasoi Aur Anya Kahaniyaan (Season 2)
    12 Rakkt (Season 1)
    13 Rakkt (Season 2)
    14 Sanrachna
    15 Stories by Rabindranath Tagore
    16 Time Machine
    17 Tyohaar Ki Thaali (Season 1)
    18 Tyohaar Ki Thaali (Season 2)
    19 Yam Kisi Se Kam Nahi
    20 Ekaant Sarhad Paar
    21 Devlok with Devdutt Pattanaik S2
    22 Devlok with Devdutt Pattanaik S3
    23 The Great Escape(6 episodes)
    24 Lost Recipes
    25 Daanav Hunters
    26 Dharmakshetra
    27 Ekaant (Season 1)
    28 Ekaant (Season 2)
    29 Lost Recipes (Season 2)
    30 Raja Rasoi Aur Andaaz Anokha (Season 2)
    31 Regiment Diaries
    32 Roz Sunday
    33 Sharanam: Safar Vishwaas Ka... (Season 2)
    34 Sharanam: Safar Vishwaas Ka... with Juhi Chawla
    35 Siyaasat
    36 Umeed India
    37 A Tent, A Truck & Talkies
    38 Air Battle of Srinagar
    39 GD Bakshi - Air Battle of Srinagar
    40 GD Bakshi - Killer Squadron
    41 GD Bakshi - The 1965 Indo-Pakistan War
    42 GD Bakshi - The Fall of Dhaka
    43 Hai Junoon
    44 Janani
    45 Killer Squadron
    46 Life Zara Hatke
    47 Nagaland - The Hornbill Festival
    48 Nagaland - The Sons of Jepfu
    49 Royal Enfield - Brands of India
    50 Rupa's Boutique
    51 The 1965 Indo - Pakistan War
    52 The Fall Of Dhaka
    53 URI: THE FORGOTTEN BATTLE
    54 Himalayan Misfits
    55 Elephant Whisperer and Maya Memsaheb
    56 Naga - The Eternal Yogi
    57 Smile Pinki
    58 The Pad Piper
    59 Cyber Yodha
    60 Balasinor Rediscover India's Dinosaurs
    61 Raghu Rai
    62 Curry Pow
    63 Rampath
    64 Nandadevi
    65 Jewels Of The Sea
    66 Tololing
    67 Superman of Malegaon
    68 Ghat Ghat Ka Paani
    69 Beehad
    70 Mahouts of Kerala
    71 Wall Stories
    72 Beyond Bollywood
    73 Hit The Road

  • EPIC On has both free and premium content. Except for premium content, all other content can be enjoyed without paying any charges.

  • Except for premium content, all other content on EPIC On is free All premium content comes with a 'PREMIUM' tag on it, so you can easily identify them from the rest of the content.

  • Set up your Chromecast and connecting it to the same Wi-Fi network as your mobile device.

  • Open the EPIC On App from your Android/iOS phone or tablet and select the video you want to cast.

  • Select the Cast icon on the top-right corner of your screen to cast the content.

  • Select the Chromecast device on which you want to cast the video.

  • Your phone/tablet works just like a television remote controller. You can adjust volume, fast forward the video, and stop and play the video at your convenience.

  • Click on the ‘Cast’ icon and select ‘Disconnect’ to stop casting.

  • Your iOS device should be connected to the Apple TV that you want to stream videos on.

  • With the Airplay feature on your iOS device, select the option to watch videos on your Apple TV.

  • Make sure your iOS device is on the same Wi-Fi network as your Apple TV.

  • Select the video you want to watch from your device and press the Airplay button (this option will not show if you are not on the same Wi-Fi network as the device you wish to connect with).

  • Select the Apple TV from the Airplay devices that show up, and your content will begin streaming on your Apple TV screen.

  • Viewing content on multiple devices simultaneously using the same account is currently not supported on EPIC On.

  • You will have to pause the content on the current device and click on play on the other device, after 10 seconds. The content will start playing on the second device.

  • Please make sure you are logged in on the same account you bought the subscription from.

  • If you are asked to subscribe even after using the correct account, please get in touch with us via the Contact Us link on the app/website.

  • Please make sure to attach the transaction receipt of your subscription in your email.

  • We have five modes of signing up on EPIC On.

    • - Email ID

    • - Mobile Number

    • - Facebook account

    • - Twitter account

    • - Google Plus account

  • Use any of these methods to sign up on EPIC On.

  • To sign up, click on the Sign In link on the website/app.

  • Click on the Sign Up button, select any of the mentioned options to create an account on EPIC On.

  • EPIC On does not offer a refund policy. A one-time subscription, once availed of, cannot be refunded.

  • However, in case your EPIC On subscription is set on auto-renewal, you can disable it for the next cycle. This will ensure that your subscription isn’t renewed once the current subscription period ends.

Our team of engineers have tested the app prior to release, but there may be unpredictable scenarios, given that there are various devices and OS versions. We do take crash reports very seriously. In the case of repeated app crashes, we request you to write to us on epicon@epicchannel.com. Do provide us with the details** mentioned at the end of this answer. A couple of quick checks that you will need to perform at your end before you report the issue to us:

  • a. Have you enabled all necessary permissions for the EPIC On app on your device?

    It needs Phone/SMS/Messaging and Storage permissions. Offline downloads will need Storage permission. To verify permissions, follow these steps: Go to Settings > Apps. Scroll down till you see EPIC On and click on it. Now, click on Permissions and enable both 'Phone' and 'Storage' permissions (Note: Options may be named differently on different phones).

  • b. Have you installed any customized themes?

    Some phones allow you to change the default theme. In some cases, themes may interfere with the functionality of some applications causing frequent app crashes. You might want to reset themes and check if that was causing it. Do write to us if the issue persists after you have reset the theme to default.

**Send us the details of your device: User ID, Device Manufacturer, Device Model Number, Device OS and Version, EPIC On App Version. If possible, also send us a screenshot of your 'My Account' page.

  • Where can I find Games?
  • On the Home Screen of EPIC ON, select PLAY and you will see a list of Games.
  • Are games children friendly and non-violent?
  • We do not offer violent games.
  • Can I play games without a valid subscription?
  • Yes, few games without premium tag are free to play
  • Can I download premium games? And what's the limit?
  • No, games are not for downloads
  • Do I have to pay extra to use this feature?
  • There are free games as well. Paid games are the part of the premium subscription
  • On which EPIC ON platforms games are available to play?
  • Games are available to Play only on Android , IOS , Website

  • Do I have to pay extra to use this feature?
  • No, with one EPIC ON subscription pack you can enjoy the premium podcast, TV Shows, Movies, eBooks , Games
  • Where can I find Podcasts?
  • On the Home Screen of EPIC On, select LISTEN and you will see a list of Podcasts.
  • How can I get started with Podcasts?
  • To listen to premium Podcast you will need to have a valid subscription, we also have list of other Podcast that’s available for free
  • Can I listen to a podcast without a valid subscription?
  • Yes, Podcast which are available for free to listen, however need a valid subscription listening to premium podcast
  • Can I download a Podcast? And what's the limit?
  • Yes , you can download the podcast and there is no limit to download
  • Podcasts are available on which EPIC ON platforms to read?
  • Podcast are available to Play only on Android , IOS , Website and Smart TV ( Coming Soon)"

  • What kind of content is available in the watch category ?
  • Content includes TV shows, Movies, Documentaries , Shorts, Video Books ,Kids across the genre
  • Do I have to pay extra to use this feature?
  • No, with one EPIC ON subscription pack you can enjoy the premium content of watch, Listen , Play ,Read categories
  • How do you access the content in the watch category?
  • Click on the watch category on the home page and browse through all the content which includes TV shows, Movies, Documentaries , Shorts, Video Books ,Kids across the genre

  • You can go for discount coupon code or Additional benefits one at a time

  • EPICOINS on the subscription will be updated within 48 hours in the user's EPICOINS balance account in the reward store.

  • You can see coupon code option only for new subscription and once active subscription is over

  • Amazon pay cashback offer is available on 1 month, 3 month, 6 month and 12 month plan once per user

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