Frequently Asked Questions (FAQs)

• Click on Forgot Password link on the sign-in page.

• If you have registered on the EPIC On platform using email ID, please provide the registered email ID.

  • - You will receive an email with a link to reset the password in your email inbox.

  • - Click on the link, and enter the new password and re-enter it to confirm.

  • - Click on Update.

  • - You can now login to your EPIC On account using your registered email ID and the new password.

• If you have registered on the EPIC On using mobile number, please provide the registered mobile number.

  • - You will receive an SMS with a 6-digit OTP.

  • - Visit the EPIC On app or website and enter the OTP, the new password and re-enter it to confirm.

  • - You can now login to your EPIC On account using your registered mobile number and the new password.

• If you have an iPhone/iPad, please follow the steps given below:

  • - Launch the Settings app.

  • - Tap on iTunes and the App Store.

  • - Tap on your Apple ID.

  • - Tap View Apple ID when the pop up window appears.

  • - Enter your Apple ID password, face ID, or fingerprint ID when prompted.

  • - Tap on Subscriptions.

  • - Tap on View Apple ID, then tap on Subscriptions.

  • - Tap on the Subscription you want to cancel.

  • - Tap on Cancel Subscription.

  • - Tap on Confirm when prompted to confirm that you want to cancel your subscription.

  • - After your current subscription period ends, iTunes will no longer bill you for your EPIC On subscription.

• If you have a Mac, please follow the steps given below:

  • - Open iTunes on your Mac.

  • - Go to the Store section of your Music Library.

  • - Click on the Accounts link in the right column.

  • - Sign in, if necessary.

  • - Scroll down to the Settings header.

  • - Click on Manage next to Subscriptions.

  • - Find the subscription you wish to cancel and press Edit.

  • - Press Cancel Subscription.

• Open the EPIC On app

• Tap on the download icon of bottom bar

• Downloaded content will be visible.

• Click on the content you wish to view and start watching.

• Note: You need to be logged in (online or offline) to view your downloads. Downloaded videos will be available on your device for 7 days from the date of download.

• If you are subscribing to EPIC On from India:
-If you are an iOS user, you can only pay via iOS in App Purchases.
-If you are an Android user, you can pay via Google in App Purchase or use credit card, debit card, net banking, wallets via PayU and amazonpay
-If you are using our website, you can pay via credit card, debit card, net banking, wallets via PayU and amazonpay

• If you are subscribing to EPIC On from any country apart from India:
-If you are an iOS user, you can only pay via iOS in App Purchases.
-If you are an Android user, you can pay via Google in App Purchase or credit card, debit card, net banking, and wallets via PayU.
-If you are using our website, you pay via credit card, debit card, net banking, and wallets via PayU

• If you are subscribing to EPIC On from any country apart from India:

  • - If you are an iOS user, you can only pay via iOS in App Purchases.

  • - If you are an Android user, you can pay via Google in App Purchase or credit card, debit card, net banking, and wallets via CC avenue.

  • - If you are using our website, you pay via credit card, debit card, net banking, and wallets via CC avenue.

• Subtitles are available for selected shows as of now, but we are working towards enabling subtitles for all our content.

• Following shows have subtitles.
  

  1	Adrishya
  2	Dariba Diaries
  3	Devlok with Devdutt Pattanaik S1
  4	Indian Martial Arts
  5	Indipedia
  6	Kahi Suni
  7	Made In India
  8	Mid Wicket Tales with Naseeruddin Shah
  9	Raja Rasoi Aur Andaaz Anokha (Season 1)
  10	Raja Rasoi Aur Anya Kahaniyaan (Season 1)
  11	Raja Rasoi Aur Anya Kahaniyaan (Season 2)
  12	Rakkt (Season 1)
  13	Rakkt (Season 2)
  14	Sanrachna
  15	Stories by Rabindranath Tagore
  16	Time Machine
  17	Tyohaar Ki Thaali (Season 1)
  18	Tyohaar Ki Thaali (Season 2)
  19	Yam Kisi Se Kam Nahi
  20	Ekaant Sarhad Paar
  21	Devlok with Devdutt Pattanaik S2
  22	Devlok with Devdutt Pattanaik S3
  23	The Great Escape(6 episodes)
  24	Lost Recipes
  25	Daanav Hunters
  26	Dharmakshetra
  27	Ekaant (Season 1)
  28	Ekaant (Season 2)
  29	Lost Recipes (Season 2)
  30	Raja Rasoi Aur Andaaz Anokha (Season 2)
  31	Regiment Diaries
  32	Roz Sunday
  33	Sharanam: Safar Vishwaas Ka... (Season 2)
  34	Sharanam: Safar Vishwaas Ka... with Juhi Chawla
  35	Siyaasat
  36	Umeed India
  37	A Tent, A Truck & Talkies
  38	Air Battle of Srinagar
  39	GD Bakshi - Air Battle of Srinagar
  40	GD Bakshi - Killer Squadron
  41	GD Bakshi - The 1965 Indo-Pakistan War
  42	GD Bakshi - The Fall of Dhaka
  43	Hai Junoon
  44	Janani
  45	Killer Squadron
  46	Life Zara Hatke
  47	Nagaland - The Hornbill Festival
  48	Nagaland - The Sons of Jepfu
  49	Royal Enfield - Brands of India
  50	Rupa's Boutique
  51	The 1965 Indo - Pakistan War
  52	The Fall Of Dhaka
  53	URI: THE FORGOTTEN BATTLE
  54	Himalayan Misfits
  55	Elephant Whisperer and Maya Memsaheb
  56	Naga - The Eternal Yogi
  57	Smile Pinki
  58	The Pad Piper
  59	Cyber Yodha
  60	Balasinor Rediscover India's Dinosaurs
  61	Raghu Rai
  62	Curry Pow
  63	Rampath
  64	Nandadevi
  65	Jewels Of The Sea
  66	Tololing
  67	Superman of Malegaon
  68	Ghat Ghat Ka Paani
  69	Beehad
  70	Mahouts of Kerala
  71	Wall Stories
  72	Beyond Bollywood
  73	Hit The Road

• EPIC On has both free and premium content. Except for premium content, all other content can be enjoyed without paying any charges.

• Except for premium content, all other content on EPIC On is free All premium content comes with a 'PREMIUM' tag on it, so you can easily identify them from the rest of the content.

• Set up your Chromecast and connecting it to the same Wi-Fi network as your mobile device.

• Open the EPIC On App from your Android/iOS phone or tablet and select the video you want to cast.

• Select the Cast icon on the top-right corner of your screen to cast the content.

• Select the Chromecast device on which you want to cast the video.

• Your phone/tablet works just like a television remote controller. You can adjust volume, fast forward the video, and stop and play the video at your convenience.

• Click on the ‘Cast’ icon and select ‘Disconnect’ to stop casting.

• Your iOS device should be connected to the Apple TV that you want to stream videos on.

• With the Airplay feature on your iOS device, select the option to watch videos on your Apple TV.

• Make sure your iOS device is on the same Wi-Fi network as your Apple TV.

• Select the video you want to watch from your device and press the Airplay button (this option will not show if you are not on the same Wi-Fi network as the device you wish to connect with).

• Select the Apple TV from the Airplay devices that show up, and your content will begin streaming on your Apple TV screen.

• Viewing content on multiple devices simultaneously using the same account is currently not supported on EPIC On.

• You will have to pause the content on the current device and click on play on the other device, after 10 seconds. The content will start playing on the second device.

• Please make sure you are logged in on the same account you bought the subscription from.

• If you are asked to subscribe even after using the correct account, please get in touch with us via the Contact Us link on the app/website.

• Please make sure to attach the transaction receipt of your subscription in your email.

• We have five modes of signing up on EPIC On.

  • - Email ID

  • - Mobile Number

  • - Facebook account

  • - Twitter account

  • - Google Plus account

• Use any of these methods to sign up on EPIC On.

• To sign up, click on the Sign In link on the website/app.

• Click on the Sign Up button, select any of the mentioned options to create an account on EPIC On.

• EPIC On does not offer a refund policy. A one-time subscription, once availed of, cannot be refunded.

• However, in case your EPIC On subscription is set on auto-renewal, you can disable it for the next cycle. This will ensure that your subscription isn’t renewed once the current subscription period ends.

Our team of engineers have tested the app prior to release, but there may be unpredictable scenarios, given that there are various devices and OS versions. We do take crash reports very seriously. In the case of repeated app crashes, we request you to write to us on epicon@epicchannel.com. Do provide us with the details** mentioned at the end of this answer. A couple of quick checks that you will need to perform at your end before you report the issue to us:

• a. Have you enabled all necessary permissions for the EPIC On app on your device?

  It needs Phone/SMS/Messaging and Storage permissions. Offline downloads will need Storage permission. To verify permissions, follow these steps: Go to Settings > Apps. Scroll down till you see EPIC On and click on it. Now, click on Permissions and enable both 'Phone' and 'Storage' permissions (Note: Options may be named differently on different phones).

• b. Have you installed any customized themes?

  Some phones allow you to change the default theme. In some cases, themes may interfere with the functionality of some applications causing frequent app crashes. You might want to reset themes and check if that was causing it. Do write to us if the issue persists after you have reset the theme to default.

**Send us the details of your device: User ID, Device Manufacturer, Device Model Number, Device OS and Version, EPIC On App Version. If possible, also send us a screenshot of your 'My Account' page.