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Frequently Asked Questions (FAQs)

  • What is the NEW EPIC ON App version I should have in Android and IOS App?
    • Android version- 2.1.40 and above
    • IOS Version - 4.6 and above
  • On which platforms is the EPIC ON App available?
    • EPIC On app is currently available on Google Play Store and Apple Store. Click on the links below to download our app.
    • - Google Play Store (Hyperlink with the link)
      - Apple Store (Hyperlink with the link)
    • Website
    • Please visit the link below to access EPIC ON through a desktop.
      - https://www.epicon.in
    • TV App
    • The all-new EPIC ON app will be on the below-mentioned platforms in a couple of months. While you wait, you can still enjoy the previous version of the EPIC ON app.
      - MI TV
      - Amazon Fire TV
      - Apple TV
      - Roku
      - Android TV
      - Cloud TV
      - TCL (Google Play Store)
      - One Plus (Google Play Store)
      - MI Box (Google Play Store)
  • How do I generate a TV PIN?
      - Open the EPIC On app
      - Tap on the menu bar
      - Select 'My Devices' and a 6 digit code will be generated
      - Launch the EPIC On app on your Smart TV
      - Select Login with PIN
      - Enter the 6-digit PIN displayed in the app on the Smart TV
  • How do I contact the support team?
      - You can send in your queries by selecting the contact us option available on the website/ App or you can write to us at epicon@in10media.com
  • GET20 code is applicable for amazon pay?
      - It is available only on website.
  • How do I apply a promo/voucher code ?
    • To use the voucher code on our app:
    • - Download the EPIC On app through Google Play Store
      - Log in to your registered EPIC On account
      - Tap the menu bar
      - Click on the Subscription page
      - Enter the voucher code
      - Click on Submit
    • To use the voucher code on our website:
    • > - Log on to our EPIC On website
      - Log in to your registered EPIC On account
      - Access the Subscription page by clicking on your name displayed
      - Enter the voucher code
      - Click on Apply
  • How can you watch content from the EPIC On app on multiple devices simultaneously using the same account?
    • You will have to pause the content on the current device and click on play on the other device, after 10 seconds. The content will start playing on the second device.
    • You will be able to login to multiple devices only once you are a premium member. Subscribe Today!
  • What is EPIC On Premium Membership?
      -EPIC On premium membership allows you to gain access to all the content available along with Live TV, Podcasts, eBooks, Games and more
  • How do I become a premium member?
      - Open the app
      - Tap on the menu bar
      - Go to 'Subscription Plans' to see a list of available plans
      - Select the plan of your choice and hit 'Subscribe'
      - Select a payment option and click on the 'Continue to Pay' button
      - Enter the necessary details and proceed.
  • Is EPIC On available outside India?
      -Yes, EPIC On services are available outside India as well.
  • In which languages is EPIC On available ?
      -English and Hindi on Website , Android App, IOS App
  • How do I change my display/content language?
      -To change the language go to settings and select the desired display and content language.
  • What is My List on EPIC On?
      -You can add your favorite content from Watch , Listen, Read
  • How do I create my list ?
      -You can select the content from watch, listen and read of your choice and click on the 'Add to my list icon' displayed below the content.
  • How to access My List?
      -To access content from your list you will have to tap on the menu bar and select My List
  • How do I cancel auto-renewal through Google Play Store?
      - On your Android phone or tablet, open the Google Play Store
      - Check if you’re signed in to the correct Google Account
      - Tap Menu
      - Select the subscription you want to cancel
      - Tap Cancel subscription
      - Follow instructions/guidelines
  • How do I cancel auto-renewal through Amazon in - app purchase ?
      - Go to Amazon.com and login
      - Tap on Account and Lists
      - Go to the Subscription and Membership page
      - Click on the Actions drop-down next to the subscription
      - Select ‘Turn off auto-renewal’.
  • What is the Renew Plan feature?
      -You can subscribe to multiple plans with your current active plan.
  • Can I use renew plan feature If I am subscribed from Apple itune store and google play store
      -If you are subscribed to plans through Apple itune store and google play store renew plan feature will not be available
  • Can I view downloaded content once my subscription ends?
      -You will be able to stream downloaded content only till your subscription is active.
  • How to enable subtitles?
      - You can select the CC icon displayed on the screen to enable subtitles.
  • How do I review my payment history on EPIC On ?
    • To view your payment history please follow below steps.
    • Click on the menu icon > Subscription Plan > History
  • What is EPICOINS and Reward Store?
  • How can you verify your EPIC On account?
    • Verification is only applicable for users who have registered/signed up via email ID or mobile number. Users signing up using social login do not need to verify their EPIC On account.
    • Users signing up using email ID, please follow the steps given below:
      • - Once you have registered on the EPIC On platform, check your email inbox (check your email Spam folder if you do not see an email in your inbox).
      • - Open the email received from EPIC On.
      • - Click on the verification link mentioned in the email.
      • - You have successfully verified your EPIC On account!
      • - Now you can visit the EPIC On app or website, and login using the registered email ID and password.
    • Users signing up via mobile number, please follow the steps given below:
      • - Once you have registered on the EPIC On platform, you will receive an SMS with an OTP on your registered mobile number.
      • - Enter the OTP on the EPIC On app or website.
      • - You have successfully verified your EPIC On account!
      • - Now you can visit the EPIC On app or website, and login using the registered mobile number and password.
    • How can you reset your EPIC On account password?
      • Click on Forgot Password link on the sign-in page.

      • If you have registered on the EPIC On platform using email ID, please provide the registered email ID.

        • You will receive an email with a link to reset the password in your email inbox.

        • Click on the link, and enter the new password and re-enter it to confirm.

        • Click on Update.

        • You can now login to your EPIC On account using your registered email ID and the new password.

      • If you have registered on the EPIC On using mobile number, please provide the registered mobile number.

        • You will receive an SMS with a 6-digit OTP.

        • Visit the EPIC On app or website and enter the OTP, the new password and re-enter it to confirm.

        • You can now login to your EPIC On account using your registered mobile number and the new password.

    • How can you cancel your subscription on iOS?
      • If you have an iPhone/iPad, please follow the steps given below:

        • Launch the Settings app.

        • Tap on iTunes and the App Store.

        • Tap on your Apple ID.

        • Tap View Apple ID when the pop up window appears.

        • Enter your Apple ID password, face ID, or fingerprint ID when prompted.

        • Tap on Subscriptions.

        • Tap on View Apple ID, then tap on Subscriptions.

        • Tap on the Subscription you want to cancel.

        • Tap on Cancel Subscription.

        • Tap on Confirm when prompted to confirm that you want to cancel your subscription.

        • After your current subscription period ends, iTunes will no longer bill you for your EPIC On subscription.

      • If you have a Mac, please follow the steps given below:

        • Open iTunes on your Mac.

        • Go to the Store section of your Music Library.

        • Click on the Accounts link in the right column.

        • Sign in, if necessary.

        • Scroll down to the Settings header.

        • Click on Manage next to Subscriptions.

        • Find the subscription you wish to cancel and press Edit.

        • Press Cancel Subscription.

    • How can you access videos you have downloaded/offline videos?
      • Open the EPIC On app

      • Tap on the download icon of bottom bar

      • Downloaded content will be visible.

      • Click on the content you wish to view and start watching.

      Note: You need to be logged in (online or offline) to view your downloads. Downloaded videos will be available on your device for 7 days from the date of download.

    • What are the modes of payment available to pay the subscription amount?
      • If you are subscribing to EPIC On from India:
      • -If you are an iOS user, you can only pay via iOS in App Purchases.
        -If you are an Android user, you can pay via Google in App Purchase or use credit card, debit card, net banking, wallets via PayU and amazonpay
        -If you are using our website, you can pay via credit card, debit card, net banking, wallets via PayU and amazonpay
      • If you are subscribing to EPIC On from any country apart from India:
      • -If you are an iOS user, you can only pay via iOS in App Purchases.
        -If you are an Android user, you can pay via Google in App Purchase or credit card, debit card, net banking, and wallets via PayU.
        -If you are using our website, you pay via credit card, debit card, net banking, and wallets via PayU
      • If you are subscribing to EPIC On from any country apart from India:

        • If you are an iOS user, you can only pay via iOS in App Purchases.

        • If you are an Android user, you can pay via Google in App Purchase or credit card, debit card, net banking, and wallets via CC avenue.

        • If you are using our website, you pay via credit card, debit card, net banking, and wallets via CC avenue.

    • Are subtitles available for shows on the EPIC On app?

      • Subtitles are available for selected shows as of now, but we are working towards enabling subtitles for all our content.

      • Following shows have subtitles.
        1 Adrishya
        2 Dariba Diaries
        3 Devlok with Devdutt Pattanaik S1
        4 Indian Martial Arts
        5 Indipedia
        6 Kahi Suni
        7 Made In India
        8 Mid Wicket Tales with Naseeruddin Shah
        9 Raja Rasoi Aur Andaaz Anokha (Season 1)
        10 Raja Rasoi Aur Anya Kahaniyaan (Season 1)
        11 Raja Rasoi Aur Anya Kahaniyaan (Season 2)
        12 Rakkt (Season 1)
        13 Rakkt (Season 2)
        14 Sanrachna
        15 Stories by Rabindranath Tagore
        16 Time Machine
        17 Tyohaar Ki Thaali (Season 1)
        18 Tyohaar Ki Thaali (Season 2)
        19 Yam Kisi Se Kam Nahi
        20 Ekaant Sarhad Paar
        21 Devlok with Devdutt Pattanaik S2
        22 Devlok with Devdutt Pattanaik S3
        23 The Great Escape(6 episodes)
        24 Lost Recipes
        25 Daanav Hunters
        26 Dharmakshetra
        27 Ekaant (Season 1)
        28 Ekaant (Season 2)
        29 Lost Recipes (Season 2)
        30 Raja Rasoi Aur Andaaz Anokha (Season 2)
        31 Regiment Diaries
        32 Roz Sunday
        33 Sharanam: Safar Vishwaas Ka... (Season 2)
        34 Sharanam: Safar Vishwaas Ka... with Juhi Chawla
        35 Siyaasat
        36 Umeed India
        37 A Tent, A Truck & Talkies
        38 Air Battle of Srinagar
        39 GD Bakshi - Air Battle of Srinagar
        40 GD Bakshi - Killer Squadron
        41 GD Bakshi - The 1965 Indo-Pakistan War
        42 GD Bakshi - The Fall of Dhaka
        43 Hai Junoon
        44 Janani
        45 Killer Squadron
        46 Life Zara Hatke
        47 Nagaland - The Hornbill Festival
        48 Nagaland - The Sons of Jepfu
        49 Royal Enfield - Brands of India
        50 Rupa's Boutique
        51 The 1965 Indo - Pakistan War
        52 The Fall Of Dhaka
        53 URI: THE FORGOTTEN BATTLE
        54 Himalayan Misfits
        55 Elephant Whisperer and Maya Memsaheb
        56 Naga - The Eternal Yogi
        57 Smile Pinki
        58 The Pad Piper
        59 Cyber Yodha
        60 Balasinor Rediscover India's Dinosaurs
        61 Raghu Rai
        62 Curry Pow
        63 Rampath
        64 Nandadevi
        65 Jewels Of The Sea
        66 Tololing
        67 Superman of Malegaon
        68 Ghat Ghat Ka Paani
        69 Beehad
        70 Mahouts of Kerala
        71 Wall Stories
        72 Beyond Bollywood
        73 Hit The Road

    • Do I have to pay to watch content?
      • EPIC On has both free and premium content. Except for premium content, all other content can be enjoyed without paying any charges.

    • How do I know what Content I have to pay for?
      • Except for premium content, all other content on EPIC On is free All premium content comes with a 'PREMIUM' tag on it, so you can easily identify them from the rest of the content.

    • How do you cast content from the EPIC On app on Chromecast?
      • Set up your Chromecast and connecting it to the same Wi-Fi network as your mobile device.

      • Open the EPIC On App from your Android/iOS phone or tablet and select the video you want to cast.

      • Select the Cast icon on the top-right corner of your screen to cast the content.

      • Select the Chromecast device on which you want to cast the video.

      • Your phone/tablet works just like a television remote controller. You can adjust volume, fast forward the video, and stop and play the video at your convenience.

      • Click on the ‘Cast’ icon and select ‘Disconnect’ to stop casting.

    • How can you cast content on Apple TV using an iOS device?

      • Your iOS device should be connected to the Apple TV that you want to stream videos on.

      • With the Airplay feature on your iOS device, select the option to watch videos on your Apple TV.

      • Make sure your iOS device is on the same Wi-Fi network as your Apple TV.

      • Select the video you want to watch from your device and press the Airplay button (this option will not show if you are not on the same Wi-Fi network as the device you wish to connect with).

      • Select the Apple TV from the Airplay devices that show up, and your content will begin streaming on your Apple TV screen.

    • How can you watch content from the EPIC On app on multiple devices simultaneously using the same account?

      • Viewing content on multiple devices simultaneously using the same account is currently not supported on EPIC On.

      • You will have to pause the content on the current device and click on play on the other device, after 10 seconds. The content will start playing on the second device.

    • What can you do if you have already paid for your subscription but are still unable to access paid content on the EPIC On (and are asked to pay for subscription)?

      • Please make sure you are logged in on the same account you bought the subscription from.

      • If you are asked to subscribe even after using the correct account, please get in touch with us via the Contact Us link on the app/website.

      • Please make sure to attach the transaction receipt of your subscription in your email.

    • How can you sign up on EPIC On?

      • We have five modes of signing up on EPIC On.

        • Email ID

        • Mobile Number

        • Facebook account

        • Twitter account

        • Google Plus account

      • Use any of these methods to sign up on EPIC On.

      • To sign up, click on the Sign In link on the website/app.

      • Click on the Sign Up button, select any of the mentioned options to create an account on EPIC On.

    • How do you get a refund?

      • EPIC On does not offer a refund policy. A one-time subscription, once availed of, cannot be refunded.

      However, in case your EPIC On subscription is set on auto-renewal, you can disable it for the next cycle. This will ensure that your subscription isn’t renewed once the current subscription period ends.

    • What can you do if your EPIC On app crashes repeatedly?

      Our team of engineers have tested the app prior to release, but there may be unpredictable scenarios, given that there are various devices and OS versions. We do take crash reports very seriously. In the case of repeated app crashes, we request you to write to us on epicon@epicchannel.com. Do provide us with the details** mentioned at the end of this answer. A couple of quick checks that you will need to perform at your end before you report the issue to us:

      • a. Have you enabled all necessary permissions for the EPIC On app on your device?

        It needs Phone/SMS/Messaging and Storage permissions. Offline downloads will need Storage permission. To verify permissions, follow these steps: Go to Settings > Apps. Scroll down till you see EPIC On and click on it. Now, click on Permissions and enable both 'Phone' and 'Storage' permissions (Note: Options may be named differently on different phones).

      • b. Have you installed any customized themes?

        Some phones allow you to change the default theme. In some cases, themes may interfere with the functionality of some applications causing frequent app crashes. You might want to reset themes and check if that was causing it. Do write to us if the issue persists after you have reset the theme to default.

      **Send us the details of your device: User ID, Device Manufacturer, Device Model Number, Device OS and Version, EPIC On App Version. If possible, also send us a screenshot of your 'My Account' page.

    • Ebooks
      • eBooks are available on which EPIC ON platforms to read?
      • eBooks are available to read only on Android , IOS , Website
      • Can I download an eBook ?
      • You cannot download an ebook however you can add it to your list and read it at your convenience
      • Is there any way I can read the books offline?
      • Currently we dont offline reading feature
      • Are there any books available for free?
      • We do have a few books available for free. The read books that have a premium tag to it you will have to subscribe to EPIC ON.
      • Is landscape mode available while reading ebooks?
      • No, we recommend portrait mode for better reading experience
    • GAMES
      • Where can I find Games?
      • On the Home Screen of EPIC ON, select PLAY and you will see a list of Games.
      • Are games children friendly and non-violent?
      • We do not offer violent games.
      • Can I play games without a valid subscription?
      • Yes, few games without premium tag are free to play
      • Can I download premium games? And what's the limit?
      • No, games are not for downloads
      • Do I have to pay extra to use this feature?
      • There are free games as well. Paid games are the part of the premium subscription
      • On which EPIC ON platforms games are available to play?
      • Games are available to Play only on Android , IOS , Website
    • LISTEN
      • Do I have to pay extra to use this feature?
      • No, with one EPIC ON subscription pack you can enjoy the premium podcast, TV Shows, Movies, eBooks , Games
      • Where can I find Podcasts?
      • On the Home Screen of EPIC On, select LISTEN and you will see a list of Podcasts.
      • How can I get started with Podcasts?
      • To listen to premium Podcast you will need to have a valid subscription, we also have list of other Podcast that’s available for free
      • Can I listen to a podcast without a valid subscription?
      • Yes, Podcast which are available for free to listen, however need a valid subscription listening to premium podcast
      • Can I download a Podcast? And what's the limit?
      • Yes , you can download the podcast and there is no limit to download
      • Podcasts are available on which EPIC ON platforms to read?
      • Podcast are available to Play only on Android , IOS , Website and Smart TV ( Coming Soon)"
    • WATCH
      • What kind of content is available in the watch category ?
      • Content includes TV shows, Movies, Documentaries , Shorts, Video Books ,Kids across the genre
      • Do I have to pay extra to use this feature?
      • No, with one EPIC ON subscription pack you can enjoy the premium content of watch, Listen , Play ,Read categories
      • How do you access the content in the watch category?
      • Click on the watch category on the home page and browse through all the content which includes TV shows, Movies, Documentaries , Shorts, Video Books ,Kids across the genre
    • Can I get additional benefits and code discount at the same time ?
      • You can go for discount coupon code or Additional benefits one at a time
    • When my EPICOINS on subscription will be added in the reward store account?
      • EPICOINS on the subscription will be updated within 48 hours in the user's EPICOINS balance account in the reward store.
    • I am not able to see the coupon code option after clicking on the renew or upgrade plan tab?
      • You can see coupon code option only for new subscription and once active subscription is over
    • Amazon Pay cashback offer is available on which plans?
      • Amazon pay cashback offer is available on 1 month, 3 month, 6 month and 12 month plan once per user